Operations Manager APPLY NOW

Company Overview:

Established in 2014, A&B Crystal Collection has become a leader in E-commerce, personalized gifts and 3D modeling across Canada and the United States. We offer a Career-growth and lots of learning opportunities for aspiring minds

Job Summary:

 We are seeking a highly skilled and experienced Operations Manager to oversee and streamline our Montreal operations. The ideal candidate will possess a strong background in manufacturing processes, quality control, and team leadership. The Operations Manager will be responsible for optimizing operational efficiency, cost optimization, ensuring product quality, managing inventory, and fostering a culture of continuous improvement. This role requires excellent organizational, communication, and problem-solving skills.

Responsibilities:

• Develop and implement operational strategies to improve productivity, reduce costs, and optimize overall efficiency in the 3D crystal engraving process.
• Establish and monitor key performance indicators (KPIs) to track operational performance, identify areas for improvement, and drive corrective actions.
• Manage and supervise a team of production and photobooth personnel, machines operators and 3rd party partners, providing guidance, training, and performance evaluations.
• Collaborate with the sales and marketing teams to develop production schedules and ensure on-time delivery of orders.
• Monitor inventory levels, forecast demand, and implement inventory control measures to maintain optimal stock levels while minimizing waste.
• Implement and enforce quality control procedures to ensure consistent product standards and customer satisfaction.
• Optimize overall equipment efficiencies by working with equipment suppliers and maintenance partners.
• Participate in cross functional projects.

Qualifications:

• Minimum of 5 years experience in operations management.
• Bilingual
• Bachelor's degree in operations management, or a related field (or equivalent work experience).
• Proven experience as an Operations Manager or similar role in a manufacturing or production environment.
• Excellent leadership and team management skills with the ability to motivate and inspire a diverse workforce.
• Demonstrated problem-solving and decision-making abilities with a data-driven approach.
• Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficient knowledge if tools like Google tools or microsoft excel.
• Excellent communication skills, both written and verbal, with the ability to effectively collaborate with cross-functional teams.
• Strong attention to detail and a commitment to delivering high-quality products.
• Laser engraving machines knowledge is an advantage.

Note: This job description is intended to convey information essential to understanding the scope of the Operations Manager position. It is not intended to be an exhaustive list of qualifications, responsibilities, and skills required.

We look forward to receiving applications from talented individuals who are passionate about operations management and have a keen interest in ecommerce.